The best way to avoid that while ensuring your business is online is to have monitoring reports available on your web host's uptime. For companies or individuals having their web hosting providers monitored by a third party is a guarantee not only that their money is well spent, but also, an most importantly, that their Internet business is up and running. Having their services monitored by a third party is beneficial even for the web hosting providers. That is serious web hosting providers. Offering reports of their uptime monitored by a third party and placing links to them on their home page is bound to boost the confidence of existing customers as well as the one of the prospecting customers in the quality of service that host is providing for its customers.

This is a not only a great marketing tool, but also translates to very good customer relationship. This is vital to web hosting providers as the cost of attracting a new customer is from 5 to 10 times higher than the cost of retaining an existing customer.Having monitoring reports, even better if they are provided by a third party, available on the host's web site is sure to reduce the burden on the technical support center. Many calls to technical support centers from customers regard dial-up problems such as slow connection, download times, web site accessibility or various computer issues that are often related to the personal computer of the customer rather than are problems on the host's side. This is why the number of calls to the tech support center could be reduced up to a third simply by posting the monitoring reports on the hosting provider's web site or by simply providing a link to them.